🛍️ Customer Q&A: Answering Your Most Asked Questions

Posted by LoftyPrintsShop | The Lofty Chronicles

At LoftyPrintsShop, we love connecting with our customers. Whether it’s about custom designs, shipping questions, or gift ideas, you’ve sent in some great questions—and today we’re answering the most popular ones right here on the blog!

Let’s dive into your top inquiries 👇

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💬 Q1: Do you take custom orders?

Absolutely! Personalization is kind of our thing. Most of our products—like mugs, keychains, shirts, and jewelry—can be customized with names, colors, messages, and more. If you have a unique idea, don’t hesitate to reach out via Etsy messages or our contact form. We love turning your visions into reality!

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📦 Q2: How long does it take to receive my order?

Great question! Our standard processing time is 1-2 business days, and shipping typically takes 3–7 business days (depending on your location and the shipping option selected at checkout). During holidays or sales, things can get a little busier, but we’ll always keep you updated if there’s any delay.

Need something sooner? Reach out before you order—we’ll do our best to make it happen.

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🎁 Q3: Do you offer gift wrapping or notes?

Yes! 🎀 We love being part of your special moments. Most items have the option to include a gift message at checkout, and we offer simple gift wrapping upon request. Just let us know what you need and we’ll take care of the rest with extra love.

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🌎 Q4: Do you ship internationally?

Right now, we’re focused on orders within the U.S. but international shipping is in our future plans! Stay tuned—and if you're outside the U.S. and really love something, shoot us a message. We may be able to work something out just for you.

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🧼 Q5: How should I care for my item?

Each product comes with its own care instructions, but here’s a quick cheat sheet:

• Mugs & Tumblers: Hand wash only to keep designs looking fresh.

• Shirts: Wash inside out on cold, tumble dry low.

• Jewelry: Avoid water, lotions, and sprays to keep it shining.

• Mouse Pads & Keychains: Spot clean with a damp cloth.

Still unsure? Just ask—we’re here to help you keep your item looking fabulous.

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💡 Q6: Where do your design ideas come from?

Honestly? From you! Our community, pop culture, personal inspiration, and a whole lot of imagination fuel everything we create. We’re a mother-daughter duo who love bringing joy, color, and creativity into everyday life—and we’re constantly brainstorming new ideas based on your feedback.

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💖 Q7: What causes do you support?

We’re proud to give back! A portion of our proceeds goes to St. Jude Children’s Research Hospital and the World Wildlife Fund. It’s just one of the ways we aim to make a positive impact beyond the products we sell.

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📝 Got More Questions?

We're all ears! Drop us a message on Etsy, Instagram, or email anytime. And if you'd like your question featured in a future blog post—just say so!

Thanks for being part of the LoftyPrintsShop family 💫
Until next time, stay creative and kind 💕